Privacy Policy

Privacy Policy

Company Name d/b/a Red Fox Forex ("Company”, "we", "us", or "our") is committed to protecting your privacy. In accordance with the conditions stated in our Terms of Use (collectively, the "Terms"), we have created this Privacy Policy to inform you of our practices regarding the Personal Data (as defined below) that we obtain, use, and share in connection with the Red Fox Forex website (and/or mobile version of the website) and other software made available on or in connection with our services (collectively, the "Service").

We use your personal information as set forth in this policy primarily to carry out our obligations under any agreements we may have with you or to provide services that you have requested. We also use your personal information to interact with third parties acting on our and your behalf (such as companies providing clearing and custody services), to comply with legal obligations (which may include responding to information requests from governmental and regulatory bodies), and to provide you other information we believe you'll find useful.

In order to adjust the limitations of how your personal information is used, please contact us using any of the available channels listed on our website so we can determine how to do so while still providing you with the services you require. Please be aware that such limitations may result in our inability to further provide you with the Service (partially or in whole), and we would always save your personal information and use it as required to comply with all applicable laws and regulations (which may include responding to information requests from governmental and regulatory bodies), even if you wish otherwise.

If you accept or agree to this Policy on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to the Privacy Policy and, in such event, “you” and “your” will refer and apply to that company or other legal entity.

1. Collection of Your Personal Data

A. Information you provide to us.

This is the information that you willingly provide to us. It may include, but is not limited to, your name, contact and financial details as well as other background and other relevant information. Please note that if you choose to provide additional information about yourself to complete your “Profile”, then the information we ask for may include your gender, date of birth, place of birth, address, national ID card/driver’s license/passport and/or other details or questions as may be required in the Profile creation.

B. Information gathered via means of communication with us

We will collect any information related to the communication and any extra information you want to provide us if you contact us by phone, email, post, or any other communication feature. We will examine, look into, and address any comments or inquiries you may have by using this information. Be aware that all phone calls and other forms of communication with us are recorded and kept, and that we may use this information in our interactions with you, including any dispute resolution or legal procedures.

C. Automatically collected information

When you access or use our Service, we automatically collect information about you, including:

  • - Financial Information: We collect financial information related to your use of the Service, including information you provide to us or that we collect from public sources.
  • - Log Information: We collect log information about your use of the Service, including the type of browser you use, access times, pages viewed, your IP address, any other network identifiers, and the page you visited before navigating to our Services.
  • - Device Information: We collect information about the computer or mobile device you use to access our Service, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • - Activities on the website: We collect records of activities on our website, including, but not limited to, your Red Fox Forex Account details, the time, value and currency of any deposit, withdrawal, or transaction made and the payment method.
  • - Location Information: In accordance with your device permissions, we may collect information about the geo-location of your device.
  • - Information Collected by Cookies and Other Tracking Technologies: We use different technologies to collect information, including cookies and web beacons.

D. Information collected from other sources

In accordance with our regulatory requirements, we may obtain personal information about you from third party organizations. This could include organizations that verify identities, credit referencing agencies and similar bodies. When you use or connect to Red Fox Forex by or through a third party platform, such as Facebook or Google, or another website, you authorize us to access and/or collect certain information from your third party platform profile/account in accordance with the terms of the agreement and your privacy settings with the third party platform.

2. Use of Your Personal Data

You may or will, per necessity, provide your personal information in order for us to:

  • - Facilitate the creation of and secure your account;
  • - Identify you as a user in our system;
  • - Provide you with our Service, including, but not limited to, trading on Red Fox Forex;
  • - Conduct Appropriateness Assessment and Suitability Assessment as stated in our Terms of Use
  • - Improve the administration of our Service and quality of experience when you interact with our Service, including, but not limited to, by analyzing how you and other users find and interact with the Service;
  • - Provide customer support and respond to your requests and inquiries;
  • - Investigate and address conduct that may violate our Terms of Use;
  • - Detect, prevent, and address fraud, violations of our terms or policies, and/or other harmful or unlawful activity;
  • - Send you a welcome email to verify ownership of the email address provided when your account was created;
  • - Send you administrative notifications, such as security, support, and maintenance advisories;
  • - Send you notifications related to actions on the Service;
  • - Send you newsletters, promotional materials, and other notices related to our Services;
  • - Comply with applicable laws, cooperate with investigations by law enforcement or other authorities of suspected violations of law, and/or to pursue or defend against legal threats and/or claims; and act in any other way we may deem necessary when you provide the Personal Data;
  • - Assess and analyze the performance of our Service.
3. Disclosure of Your Personal Information to Third Parties

We will not share, rent, sell, or otherwise disclose any personal information that we collect through our Service, except in any of the following situations:

  • - You request or consent to the release of your personal information;
  • - We will disclose your personal information to third-party agents, contractors, and payment processors who perform services for us or to complete or confirm a transaction or series of transactions that you conduct with us;
  • - We will disclose your personal information to service providers or suppliers to enable that party to perform business, technical or professional support for us;
  • - We may share, with your approval, your personal information with other carefully chosen third parties that have been recognized by Red Fox Forex as providers of products and/or services that Red Fox Forex believes are relevant and useful to you. You may withdraw such approval at any time;
  • - We may disclose personal information about you as part of a merger, acquisition, or other sale or transfer of the assets or business of Red Fox Forex. In such circumstances, we will take steps to inform you of the transfer either directly or indirectly through publishing news of the transaction;
  • - We may disclose personal information you have provided to comply with the law, applicable regulations, governmental and other legal bodies’ requests, or to enforce our Terms of Use or other agreement with you; or to protect our rights, property or safety or the rights.
4. Security

We employ specific technology to encrypt the data that you input before it is delivered to us whenever Personal Information is requested. We also take precautions to prevent unauthorized access to the user data we gather. You should be aware though that the websites are operated by networks, software, and hardware, any of which could occasionally require maintenance or have malfunctions or security breaches beyond our control. While we take precautions to safeguard and preserve your personal information, you also have a responsibility to protect it. You must protect the confidentiality of your communications and financial transactions by not disclosing your passwords and account information to any unauthorized parties. Please be aware that no data transmission via the Internet or encryption technique can be guaranteed to be 100% secure, despite our best efforts and the recommendations provided in this Privacy Policy. You use our website at your own risk since we cannot ensure the security of any information you transfer to us or from it.

5. Opting out of communications

If you have subscribed to or are otherwise receiving Red Fox Forex news, alerts, blog posts, or similar information from us by email and no longer want to receive such information in the future, you may opt-out of receiving these emails by clicking the “unsubscribe” link at the bottom of those emails you receive. The request may take some time to be processed by us. Please inform us via the contact us page if you are having trouble unsubscribing. Note that even if you choose not to receive emails from us, you might still receive communications related to your interactions with us (such as confirmation of a registration or form submission) or otherwise as required to comply with regulatory or legal obligations. Also be aware that we might need to retain the personal data we have gathered about you in order to respect your choice to opt-out as well as for record-keeping, research, and other needs.

6. Retention

We will store your personal information, in a form that permits us to identify you, for no longer than is necessary for the purpose for which the personal information is processed. We may retain and use your personal information as necessary to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements and rights if it is not technically reasonably feasible to remove it and as otherwise described in this document. We will try to promptly erase your personal information upon request in accordance with these regulations.

7. Governing Law

By choosing to visit our website, you accept that any privacy or the provisions related disputes of this Privacy Policy will be governed by the laws of the City of Kabul and Afghanistan. Additionally, you consent to abide by any limitations on damages outlined in our Terms of Use or other agreements we may have with you. These provisions are to be construed broadly to apply to all uses of your personal data. Furthermore, Red Fox Forex disclaims any liability for any losses caused by inaccurate, lacking, falsified, or incomplete personal information submitted to Red Fox Forex.

8. European Regulation on Privacy Rights

If you are a user in the European Economic Area or United Kingdom, you have certain rights under the respective European and UK General Data Protection Regulations (“GDPR”). These include the right to:

  • - Request access to any personal information we hold about you (“Subject Access Request”) as well as related information, including the purposes for processing the personal information, the recipients or categories of recipients with whom the personal information has been shared, where possible, the period for which the personal information will be stored, the source of the personal information, and the existence of any automated decision making.
  • - Obtain without undue delay the rectification of any inaccurate personal information we hold about you.
  • - Request that personal information held about you is deleted.
  • - Prevent or restrict processing of your personal information; and
  • - Request transfer of personal information directly to a third party where this is technically feasible.

Also, where you believe that Red Fox Forex has not complied with its obligation under this privacy policy or European law, you have the right to make a complaint to an EU Data Protection Authority.

You can exercise any of these rights by contacting us using the contact us page.

9. Child Privacy

Our platform is not meant for the usage of an underage person. It is not our intention to collect or use personal information from anyone under the age of 18, and we will not knowingly do so. If we are made aware that we have collected any personal information from an underage person and are asked to delete such information from our databases, we will promptly do so.

10. Changes to Privacy Policy

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy at https://redfoxforex.com/privacypolicy. The date the Privacy Policy was last revised is identified at the beginning of this Privacy Policy. You are responsible for periodically visiting our Service and this Privacy Policy to check for any changes.

11. Links to other websites

Our website may contain links to other websites. This Privacy Policy only addresses the use and disclosure of your personal information collected through our website, if any. If you choose to visit an external website linked to a website, you will leave our website. While we try to link only to websites that share our standards and respect for privacy, we are not responsible for the privacy practices of any third parties or the content of linked websites. We encourage you to read the applicable privacy policies and terms and conditions of such parties and/or websites.

12. Contact Us

If you have any questions, concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us by using any of the available channels indicated on our website or at [email protected]